Booking & Alteration Policy
A few helpful details before your fitting so we can give you the best possible service.
Before Your Appointment
Please arrive on time and bring the garment or garments you would like altered. When fit is involved, please also bring the shoes and undergarments you plan to wear with the item, when applicable. This helps ensure the most accurate fitting.
If you are running late, please contact us. Arrivals more than 15 minutes late may need to be rescheduled so every customer receives the time and attention their fitting deserves.
Cancellations & Rescheduling
Appointments may be cancelled or rescheduled with at least 24 hours’ notice whenever possible. If something unexpected comes up, please contact us as soon as you can.
Pricing
Prices shown online are starting estimates. Final pricing depends on the garment, fabric, construction, condition, and the alterations requested. Your final price will be confirmed after the garment is reviewed and the work is discussed with you.
Payments & Refunds
Once alteration work has begun, payments for completed or partially completed work are generally non-refundable. If you have a concern about fit or workmanship, please contact us promptly so we can review the garment and make reasonable adjustments when appropriate.
Turnaround Times
Turnaround time varies based on the type of alteration, garment, and current workload. If you need an item by a specific date, please mention the date during your fitting so availability can be confirmed before work begins.
Final Fit & Pickup
Some alterations may require an additional fitting before the garment is complete. Please inspect and try on your garment at pickup when requested. If an adjustment is needed, let us know promptly so we can review it with you.
By booking an appointment or leaving a garment for alteration, you acknowledge these policies.